Refund Timelines and Eligibility at Swan Enterprise

Refund Timelines and Eligibility

At Swan Enterprise, we understand that luxury purchases occasionally require returns and refunds. This guide provides our customers with clear information about the timelines and eligibility criteria for refunds to ensure a seamless and elegant shopping experience.

Refund Eligibility

To be eligible for a refund at Swan Enterprise, kindly ensure the following conditions are met:

• The item was purchased directly from Swan Enterprise.
• The refund request is made within 30 days from the delivery date.
• The product is in its original condition, unworn, unwashed, and tags intact.
• You provide a valid proof of purchase such as the order confirmation or receipt.

Refund Timelines

Once your return has been received and inspected, we aim to process the refund promptly. Below is an overview of the typical refund timelines:

Refund Stage	Expected Timeframe
Return Receipt and Inspection	Within 5 business days of receiving the returned item.
Refund Processing	Up to 10 business days after inspection confirmation.
Credit to Original Payment Method	Varies by payment provider, typically between 5-10 business days.

Additional Information

- Refunds will be issued to the original payment method used during purchase. - Shipping costs are generally non-refundable unless the return is due to a Swan Enterprise error. - In cases where the product is received damaged or defective, please contact our support promptly to expedite your refund process. - If you have any questions about your refund eligibility or status, please reach out to our customer support team for personalized assistance.

At Swan Enterprise, we are committed to maintaining our standards of quality and elegance even in our after-sales policies. We appreciate your trust in us and are here to support you every step of the way.